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EVERYDAY LIFE IN MAFUBE

How can we help?

Practical guidance for your home, neighbourhood and business. Find the right service and know what to do next.

8 service guides

Household

Accounts & payments

Understand your municipal bill and get help with an account query.

Your next steps

Have your municipal account number, property address and latest statement ready.
Contact Revenue on 072 596 1106 to query a charge, request a statement or confirm payment options.
Use only payment details confirmed on your current municipal statement or by Revenue.

Online payments are not processed on this website.

072 596 1106 Contact directory

Household

Water & sanitation

Report a leak, water interruption or blocked municipal sewer.

Your next steps

Note the street address, nearest landmark and when the problem started.
Keep clear of open drains, damaged pipes and contaminated water.
Contact Technical Services on 071 609 9751, or prepare a service report below.

For an immediate threat to life, call 112.

071 609 9751 Prepare a report

Household

Electricity & streetlights

Find the right contact for outages, meters and streetlight faults.

Your next steps

Check your bill or meter documentation to identify your electricity supplier.
For a municipal infrastructure enquiry, contact Technical Services with your address and meter or pole number, if available.
Keep away from fallen wires and damaged electrical equipment.

Your electricity supplier may differ by service area. The municipality can help direct your enquiry.

071 609 9751 Prepare a report

Household

Waste & recycling

Find the published collection schedule and report missed collections.

Your next steps

Read the Frankfort and Namahadi schedule in the document centre.
For Cornelia, Tweeling or Villiers, confirm collection arrangements with your town office.
Report a missed collection to Community Services, including your street and scheduled collection day.

Collection arrangements can change. Contact Community Services for current local updates.

071 609 9633 Read schedule

Neighbourhood

Roads & stormwater

Report potholes, damaged roads or blocked stormwater drains.

Your next steps

Give the road name, nearest intersection and direction of travel.
Describe the fault and whether it is creating an immediate hazard.
Contact Technical Services or prepare a report with the location and details.

Do not enter traffic or a flooded area to inspect a fault.

071 609 9751 Prepare a report

Household

Household support

Ask about indigent registration and assistance with municipal services.

Your next steps

Contact Revenue to ask about current indigent support criteria and registration arrangements.
Confirm the documents required for your household before visiting.
Ask how your application will be assessed and how to follow up.

Eligibility and assistance are determined by the municipality under its current policy.

072 596 1106 Contact directory

Business

Building & land use

Get guidance on building plans, land use and municipal property enquiries.

Your next steps

Prepare the erf number, property address and a brief description of your proposal.
Contact the municipal switchboard and request the planning or land-use office.
Confirm the application forms, fees and approvals required before work begins.

This guide is a starting point. The relevant municipal office confirms the requirements for your project.

072 596 1145 Contact directory

Business

Business & suppliers

Prepare to supply the municipality or discuss a business enquiry.

Your next steps

Read the local supplier-registration notice in the document centre.
For CSD registration help, visit Supply Chain Management, Office 4, 64 JJ Hadebe Street, Frankfort.
Review each tender notice for its own conditions and submission deadline.

CSD registration does not guarantee a contract.

082 887 1445 Contact directory